Patient Access Specialist II — Registration & Insurance

Baylor Scott & White Health; Mesquite (TX); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401k match

Tuition reimbursement

PTO Day 1

Job summary

Baylor Scott & White Health in Texas seeks an Access Services Representative 2 to register patients, verify insurance, and collect patient financial responsibilities. The role includes mentorship across areas and supporting revenue cycle processes to enhance patient experience.

Requires 2 years in healthcare or customer service, strong communication, and empathy in a busy, supportive environment. On-site position with comprehensive benefits and growth opportunities.

Qualifications

• 2 years healthcare or customer service experience or education equivalency.
• Strong listening and interpersonal communication abilities.
• Professional telephone etiquette and empathy when interacting with patients.

Responsibilities

• Interview patients to collect demographic and financial data for registration and billing.
• Verify insurance benefits and calculate patient financial responsibilities.
• Cross-train across areas and mentor peers as needed.
• Manage patient flow and communicate schedule changes to teams.
• Adhere to compliance, cash handling, and government payer policies.
• Assist patients to nursing units and provide directions or mobility support.

Skills

Healthcare experience

Customer service

Communication skills

Education

H.S. Diploma/GED Equivalent

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Texas seeks an Access Services Representative 2 to register patients, verify insurance, and collect patient financial responsibilities. The role includes mentorship across areas and supporting revenue cycle processes to enhance patient experience.

Requires 2 years in healthcare or customer service, strong communication, and empathy in a busy, supportive environment. On-site position with comprehensive benefits and growth opportunities.