Access Services Specialist II: Insurance & Billing Support

Baylor Scott & White Health; Cedar Park (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 to collect accurate demographics and insurance information for patient registration. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas.

Serves as a mentor or trainer for peers. Essential functions include verifying eligibility, calculating liabilities, negotiating deposits, and maintaining compliance while supporting multiple

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Good listening, interpersonal and communication skills; telephone etiquette.
• Professional demeanor in stressful environments, with empathy for patients and families.
• Ability to manage multiple priorities; data entry and computer skills.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Conducts patient interviews to register demographics and insurance data.
• Verifies patient eligibility for insurance coverage and benefits.
• Calculates and collects patient liability per policies; negotiates deposits.
• Cross-trains and serves as a resource to others; mentors peers.
• Assists patients to nursing units and escalates issues when necessary.
• Adheres to cash policy, government payor rules and patient safety requirements.
• Performs revenue cycle duties across multiple areas/locations as assigned.

Skills

Healthcare experience

Customer service

Communication skills

Data entry

Microsoft Office

Phone etiquette

Education

HS Diploma/GED Equivalent

2 Years of Experience

Job description

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 to collect accurate demographics and insurance information for patient registration. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas.

Serves as a mentor or trainer for peers. Essential functions include verifying eligibility, calculating liabilities, negotiating deposits, and maintaining compliance while supporting multiple