Access Services Lead – Patient Registration & Insurance

Baylor Scott & White Health; Killeen (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

Baylor Scott & White Health in Texas is seeking an Access Services Coordinator to support the Supervisor and Manager with daily operations. The role leads staff during shifts, assists in training, maintains quality, and handles daily financial services activities including pre-registration, insurance verification, and data collection.

You will monitor workflow, allocate staff, provide performance feedback, and participate in process improvements while upholding HIPAA and patient confidentiality.

Qualifications

• Associate's degree or 2 years of work experience above the minimum qualification.
• Minimum 2 years of experience in Access Services or healthcare access operations.

Responsibilities

• Monitor day-to-day activities of the team against performance goals.
• Allocate and manage staff functions based on workload.
• Provide feedback on performance and quality standards.
• Handle daily financial services tasks: pre-registration, POS collections, insurance verification.
• Support project development and related education for staff.

Skills

Communication skills

Insurance terminology knowledge

Problem solving

Written communication

Verbal communication

Active listening

Telephone etiquette

Customer service

Typing / keyboarding

HIPAA confidentiality

Education

Associate's degree or 2 years experience above minimum

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Texas is seeking an Access Services Coordinator to support the Supervisor and Manager with daily operations. The role leads staff during shifts, assists in training, maintains quality, and handles daily financial services activities including pre-registration, insurance verification, and data collection.

You will monitor workflow, allocate staff, provide performance feedback, and participate in process improvements while upholding HIPAA and patient confidentiality.