Access Services Coordinator — Patient Access Lead

Baylor Scott & White Health; Temple (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) match up to 5%

Tuition reimbursement

PTO accrual Day 1

Job summary

Baylor Scott & White Health in Temple, TX is seeking an Access Services Coordinator to support daily operations, lead staff during shifts, enhance training, maintain quality, and manage financial service activities. This role requires strong communication and HIPAA adherence within a busy healthcare environment.

The position emphasizes collaboration with supervisors and managers, process improvement, and reliable data handling.

Qualifications

• Excellent communication with internal and external customers.
• Knowledge of general insurance terminology for governmental and commercial payers.
• Strong problem solving and critical thinking skills.
• Proven written and verbal communication skills.
• Ability to maintain patient confidentiality per HIPAA guidelines.

Responsibilities

• Monitor day-to-day team activities against performance standard goals.
• Allocate and manage staff work functions in relation to work volume.
• Deliver feedback to staff on performance and quality standards.
• Initiate recommendations regarding process and efficiency improvements.
• Perform daily financial services activities including pre-registration, point-of-service collections, insurance verification, workflow monitoring, and data collection/review.
• Assist with project development and in-service education related to department functions and computer systems.
• Monitor registration accuracy and quality compliance.
• Attend department seminars and share new information with staff.
• Collaborate as a team member representing Access Services on committees.

Skills

Communication

Insurance terminology

Problem solving

Written communication

Listening

Telephone etiquette

Empathy

Typing

Microsoft Office

Autonomy

HIPAA privacy

Education

Associate's degree or 2 years' work experience above minimum

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Temple, TX is seeking an Access Services Coordinator to support daily operations, lead staff during shifts, enhance training, maintain quality, and manage financial service activities. This role requires strong communication and HIPAA adherence within a busy healthcare environment.

The position emphasizes collaboration with supervisors and managers, process improvement, and reliable data handling.