A/V Event Technician: Guest-Driven Tech Pro

Encore Global; East Naples (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Encore Global is seeking a Technician to set up and operate basic audiovisual systems in a hotel/convention center environment. The role emphasizes milestone customer satisfaction, on-site guest interaction, and timely equipment management to ensure events run smoothly.

Responsibilities include equipment setup/breakdown, on-site client communication, basic troubleshooting, and accurate paperwork. The role requires lifting capability and a valid driver’s license, with occasional cross-location

Qualifications

• High School Diploma required.
• Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Sets up, operates, and breaks down basic audiovisual equipment as listed in the qualifications.
• Exceeds expectations of internal and external customers and maintains client relationships.
• Troubleshoots basic equipment and software issues in a timely, professional manner.
• Completes systems entry and paperwork accurately and uses Navigator for order entries.

Skills

Customer service

Hospitality experience

Audio-visual experience

Education

High School Diploma

Associate’s degree

Job description

Encore Global is seeking a Technician to set up and operate basic audiovisual systems in a hotel/convention center environment. The role emphasizes milestone customer satisfaction, on-site guest interaction, and timely equipment management to ensure events run smoothly.

Responsibilities include equipment setup/breakdown, on-site client communication, basic troubleshooting, and accurate paperwork. The role requires lifting capability and a valid driver’s license, with occasional cross-location