Audio-Visual Event Technician | Setup & Guest Experience

Encore Global; Foxborough (MA); On-site; USD 24,000 - 31,000; Full time

Job summary

Encore Global is seeking a hands-on AV Technician for on-site hotel/convention center events. You will set up, operate, and troubleshoot basic audiovisual systems while ensuring guest satisfaction and smooth event flow.

You will work closely with events staff, handle equipment checks, invoicing, and client communication, and support data entry in Navigator. A valid driver's license and ability to lift 50 lbs are required.

Qualifications

• High School Diploma required. Associate’s degree preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment as listed in qualifications.
• Meet with guests on site to ensure setup and equipment work properly.
• Foster hotel/client relationships and ensure customer satisfaction throughout events.
• Use Navigator for order entries and interact with staff/vendors for equipment needs.

Skills

Hospitality

Ownership

Instills Trust

Safety Conscious

Tech Savvy

Communicates Effectively

Education

High School Diploma

Associate’s degree preferred

Job description

Encore Global is seeking a hands-on AV Technician for on-site hotel/convention center events. You will set up, operate, and troubleshoot basic audiovisual systems while ensuring guest satisfaction and smooth event flow.

You will work closely with events staff, handle equipment checks, invoicing, and client communication, and support data entry in Navigator. A valid driver's license and ability to lift 50 lbs are required.