911 Emergency Dispatcher - Life-Saving Communications Pro

County Emergency Communications; Middletown (CT); Vor Ort; USD 45.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Zusammenfassung

County Emergency Communications is seeking a dedicated emergency dispatcher to handle both emergency and nonemergency calls, confirm details, and prioritize incidents. The role requires accurate data entry into CAD systems and coordination with responders to ensure timely, safe outcomes.

Ideal candidates have a high school diploma or GED, strong listening and typing skills, and the ability to stay organized under pressure.

Qualifikationen

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency and ability to organize information under pressure.

Aufgaben

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Kenntnisse

Active listening

Typing

Clear speech

Basic computer skills

Organizational skills

Ausbildung

High school diploma or GED

Tools

CAD systems

Jobbeschreibung

County Emergency Communications is seeking a dedicated emergency dispatcher to handle both emergency and nonemergency calls, confirm details, and prioritize incidents. The role requires accurate data entry into CAD systems and coordination with responders to ensure timely, safe outcomes.

Ideal candidates have a high school diploma or GED, strong listening and typing skills, and the ability to stay organized under pressure.