24/7 Emergency Dispatcher: Fast, Life-Saving Dispatch

County Emergency Communications; Mobile (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

County Emergency Communications in Mobile, AL seeks a skilled emergency dispatcher to handle 911 and non-emergency calls, assess priorities, enter data into CAD, and coordinate rapid response with responders.

The role requires a high school diploma, strong typing and listening skills, and the ability to stay organized under pressure. Shifts may include nights, weekends, and overtime with competitive benefits.

Qualifications

• When required, typing tests and listening comprehension may be evaluated.
• Proven ability to type accurately while maintaining situational awareness.
• Ability to organize information quickly under pressure and maintain accuracy.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High School Diploma or GED

Job description

County Emergency Communications in Mobile, AL seeks a skilled emergency dispatcher to handle 911 and non-emergency calls, assess priorities, enter data into CAD, and coordinate rapid response with responders.

The role requires a high school diploma, strong typing and listening skills, and the ability to stay organized under pressure. Shifts may include nights, weekends, and overtime with competitive benefits.