Impactful 911 Dispatcher | Critical Communications Pro

County Emergency Communications; Joplin (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications seeks 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. You may handle emergency and nonemergency calls, verify locations, and coordinate responders across multiple systems.

Requirements include a high school diploma or equivalent, with emphasis on accurate typing, active listening, clear speech, and basic computer skills. Work environment may involve overnight shifts and overtime as needed.

Qualifications

• High school diploma or equivalent required; some agencies recruit entry-level applicants.
• Typing speed and accuracy important; strong listening and communication skills required.
• Testing scores, experience, and training deadlines vary by agency as per official vacancy.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training/certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or equivalent

Job description

County Emergency Communications seeks 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. You may handle emergency and nonemergency calls, verify locations, and coordinate responders across multiple systems.

Requirements include a high school diploma or equivalent, with emphasis on accurate typing, active listening, clear speech, and basic computer skills. Work environment may involve overnight shifts and overtime as needed.