911 Emergency Dispatcher: Critical Public Safety Operator

Emergency Telecommunicator Services; Baltimore (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime pay

Job summary

Emergency Telecommunicator Services is seeking 911 Dispatcher opportunities in Quebradillas. Dispatchers connect urgent callers with public safety responders, gather essential info, and coordinate police, fire, or EMS resources following agency procedures.

These roles require calm communication, careful attention, and the ability to manage multiple systems. Overnight shifts, weekends, holidays, and overtime may be required depending on assignment and agency rules.

Qualifications

• High school diploma or GED commonly required.
• Useful skills include accurate typing, active listening, clear speech.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services is seeking 911 Dispatcher opportunities in Quebradillas. Dispatchers connect urgent callers with public safety responders, gather essential info, and coordinate police, fire, or EMS resources following agency procedures.

These roles require calm communication, careful attention, and the ability to manage multiple systems. Overnight shifts, weekends, holidays, and overtime may be required depending on assignment and agency rules.