911 Dispatcher – Calm, Critical-Call Operator

Emergency Telecommunicator Services; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services is seeking qualified candidates for 911 Emergency Dispatcher roles in Quebradillas, PR. Dispatchers connect callers to police, fire, or EMS, gather essential information, confirm incident locations, and coordinate responders across multiple communication systems.

Candidates should be able to stay calm under pressure, communicate clearly, and manage evolving situations. Roles may involve overnight shifts, weekends, and overtime as required by the agency.

Qualifications

• High school diploma or GED required.
• Some agencies may require prior experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Organize information

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services is seeking qualified candidates for 911 Emergency Dispatcher roles in Quebradillas, PR. Dispatchers connect callers to police, fire, or EMS, gather essential information, confirm incident locations, and coordinate responders across multiple communication systems.

Candidates should be able to stay calm under pressure, communicate clearly, and manage evolving situations. Roles may involve overnight shifts, weekends, and overtime as required by the agency.