Calm 911 Dispatcher - Life-Saving Emergency Calls

Emergency Telecommunicator Services; Dallas (TX); Vor Ort; USD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Zusammenfassung

Emergency Telecommunicator Services is seeking qualified 911 Emergency Dispatchers for opportunities in Quebradillas. Dispatchers connect callers with public safety responders, gather essential information, and coordinate resources per agency procedures.

The role requires calm communication, meticulous attention to detail, and the ability to manage multiple systems while maintaining situational awareness. Overnight shifts, weekends, holidays, and overtime may be required.

Qualifikationen

• High school diploma or GED required or equivalent.
• Some agencies recruit entry-level applicants; current certifications may be required.
• Strong typing, listening, and communication under pressure.

Aufgaben

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Kenntnisse

Typing

Active listening

Clear speech

Computer proficiency

Ausbildung

High school diploma or GED

Tools

CAD systems

Jobbeschreibung

Emergency Telecommunicator Services is seeking qualified 911 Emergency Dispatchers for opportunities in Quebradillas. Dispatchers connect callers with public safety responders, gather essential information, and coordinate resources per agency procedures.

The role requires calm communication, meticulous attention to detail, and the ability to manage multiple systems while maintaining situational awareness. Overnight shifts, weekends, holidays, and overtime may be required.