911 Dispatcher — Calm, Critical Calls & Coordinated Response

Emergency Telecommunicator Services; Plano (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services is seeking 911 emergency dispatcher opportunities in Quebradillas, PR. Dispatchers connect callers to public safety resources, gather essential information, and coordinate responses across police, fire, and EMS per agency procedures.

Shifts may include overnight, weekends, holidays, rotating schedules, and overtime. The role requires calm communication, accuracy, and the ability to manage multiple systems under pressure.

Qualifications

• High school diploma or GED required or equivalent.
• Typing, active listening, clear speech, and basic computer skills are useful.
• Official testing scores, experience, and training deadlines vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services is seeking 911 emergency dispatcher opportunities in Quebradillas, PR. Dispatchers connect callers to public safety resources, gather essential information, and coordinate responses across police, fire, and EMS per agency procedures.

Shifts may include overnight, weekends, holidays, rotating schedules, and overtime. The role requires calm communication, accuracy, and the ability to manage multiple systems under pressure.