911 Emergency Dispatcher — Calm, Critical-Response Communicator

Emergency Telecommunicator Services; Fort Myers (FL); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Overtime compensation

Professional training

Shift differentials

Job summary

Emergency Telecommunicator Services in Quebradillas, PR, seeks a 911 Emergency Dispatcher to connect callers with responders. You may handle emergency and nonemergency calls, confirm locations, and relay information across agencies using dispatch systems.

Shifts may include nights, weekends, holidays, and overtime as required. A high school diploma is commonly required; some agencies seek prior experience or certifications.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Education

High school diploma

Job description

Emergency Telecommunicator Services in Quebradillas, PR, seeks a 911 Emergency Dispatcher to connect callers with responders. You may handle emergency and nonemergency calls, confirm locations, and relay information across agencies using dispatch systems.

Shifts may include nights, weekends, holidays, and overtime as required. A high school diploma is commonly required; some agencies seek prior experience or certifications.