911 Emergency Dispatcher — Calm, Rapid Response

Emergency Telecommunicator Services; Boise (ID); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Other benefits depend on employer

Job summary

Emergency Telecommunicator Services in Quebradillas is seeking a 911 Emergency Dispatcher to connect callers with responders, gather essential information, and coordinate police, fire, or medical resources. You will confirm locations, prioritize incidents, and relay information across multiple systems.

Dispatchers must remain calm under pressure, follow agency procedures, and handle overtime, night shifts, and variable schedules as required by the posting.

Qualifications

• High school diploma or recognized equivalency is commonly required.
• Some agencies recruit entry-level applicants.
• Official announcements determine required testing scores, experience, and training deadlines.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Quebradillas is seeking a 911 Emergency Dispatcher to connect callers with responders, gather essential information, and coordinate police, fire, or medical resources. You will confirm locations, prioritize incidents, and relay information across multiple systems.

Dispatchers must remain calm under pressure, follow agency procedures, and handle overtime, night shifts, and variable schedules as required by the posting.