911 Emergency Dispatcher: Calm, Critical-Call Operator

Emergency Telecommunicator Services; Fort Lauderdale (FL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime pay

Job summary

Emergency Telecommunicator Services in Quebradillas, PR seeks 911 Emergency Dispatchers to connect callers with public safety responders and coordinate responses. You may receive emergency and nonemergency calls, confirm locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Dispatchers work in a 24/7 environment with possible overnight shifts, weekends, holidays, and overtime as required, and applications may involve testing

Qualifications

• High school diploma or equivalent required; some agencies may seek additional certifications.
• Accurate typing, active listening, clear speech, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as incidents evolve.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Quebradillas, PR seeks 911 Emergency Dispatchers to connect callers with public safety responders and coordinate responses. You may receive emergency and nonemergency calls, confirm locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Dispatchers work in a 24/7 environment with possible overnight shifts, weekends, holidays, and overtime as required, and applications may involve testing