911 Emergency Dispatcher — Calm, Precise Response, Shift Work

Emergency Telecommunicator Services; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services is seeking qualified 911 emergency dispatchers for roles in Quebradillas, PR. Dispatchers connect callers to public safety responders and manage multiple communication systems in high-pressure environments.

Responsibilities include handling emergency and nonemergency calls, confirming incident details, and relaying critical information. Some positions may require overnight shifts, overtime, and weekend coverage.

Qualifications

• High school diploma or equivalent is commonly required.
• Typing, active listening, and clear communication are essential.
• Proficiency with basic computer tasks and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures and provided questions.
• Enter incident data into CAD systems and coordinate responders as needed.
• Monitor radio traffic and update personnel as circumstances change.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services is seeking qualified 911 emergency dispatchers for roles in Quebradillas, PR. Dispatchers connect callers to public safety responders and manage multiple communication systems in high-pressure environments.

Responsibilities include handling emergency and nonemergency calls, confirming incident details, and relaying critical information. Some positions may require overnight shifts, overtime, and weekend coverage.