911 Emergency Dispatcher Calm, Critical-Call Operator

Emergency Telecommunicator Services; Albuquerque (NM); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

911 Emergency Dispatcher opportunities are available in Quebradillas. Dispatchers connect callers with public safety responders, gather essential information, and coordinate police, fire, and EMS according to agency procedures.

The job requires calm communication, strong listening skills, and the ability to manage multiple systems while confirming incident locations and details. Overtime, weekends, and irregular schedules are common.

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Testing scores, experience, and training deadlines are determined by the official announcement.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Job description

911 Emergency Dispatcher opportunities are available in Quebradillas. Dispatchers connect callers with public safety responders, gather essential information, and coordinate police, fire, and EMS according to agency procedures.

The job requires calm communication, strong listening skills, and the ability to manage multiple systems while confirming incident locations and details. Overtime, weekends, and irregular schedules are common.