911 Emergency Dispatcher — 24/7 Public Safety Communications

Emergency Telecommunicator Services; Santa Clara (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee Assistance Program

Professional training

Shift differentials

Overtime compensation

Other benefits depend on employer

Job summary

Emergency Telecommunicator Services in Quebradillas seeks dedicated 911 dispatcher personnel to connect callers with public safety responders. You will manage emergency and nonemergency lines, verify locations and details, and coordinate with police, fire, and EMS per agency procedures.

Role requires calm communication, quick decision-making, and thorough documentation across multiple systems. Shifts may include nights, weekends, and overtime as needed in a 24/7 operation.

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Tests, experience and training deadlines are determined by the official announcement.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Quebradillas seeks dedicated 911 dispatcher personnel to connect callers with public safety responders. You will manage emergency and nonemergency lines, verify locations and details, and coordinate with police, fire, and EMS per agency procedures.

Role requires calm communication, quick decision-making, and thorough documentation across multiple systems. Shifts may include nights, weekends, and overtime as needed in a 24/7 operation.