911 Dispatcher: Calm, Critical Public Safety Pro

Emergency Telecommunicator Services; Bismarck (ND); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime pay

Job summary

Emergency Telecommunicator Services in Quebradillas seeks 911 emergency dispatchers. Dispatchers connect people needing urgent help with responders, may receive emergency calls, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

This role demands calm communication and careful attention while managing multiple systems. Shifts may include overnights, weekends, holidays, rotating schedules, and required overtime, with a strong emphasis on

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Testing scores, experience, and training deadlines vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalent

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Quebradillas seeks 911 emergency dispatchers. Dispatchers connect people needing urgent help with responders, may receive emergency calls, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

This role demands calm communication and careful attention while managing multiple systems. Shifts may include overnights, weekends, holidays, rotating schedules, and required overtime, with a strong emphasis on