911 Emergency Dispatcher: Calm, Critical Calls & Responders

Emergency Telecommunicator Services; Spokane (WA); On-site; USD 40,000 - 65,000; Full time

Job summary

Emergency Telecommunicator Services seeks a dedicated 911 dispatcher to handle emergency and nonemergency calls in Quebradillas, PR. The role requires calm communication, accurate data capture, and coordination with responders according to agency procedures.

Responsibilities include confirming locations, entering data into dispatch systems, prioritizing calls, and maintaining confidential records while working with rotating schedules and potential overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing accuracy

Clear speech

Multitasking

Basic computer proficiency

Education

High school diploma

Job description

Emergency Telecommunicator Services seeks a dedicated 911 dispatcher to handle emergency and nonemergency calls in Quebradillas, PR. The role requires calm communication, accurate data capture, and coordination with responders according to agency procedures.

Responsibilities include confirming locations, entering data into dispatch systems, prioritizing calls, and maintaining confidential records while working with rotating schedules and potential overtime.