911 Dispatcher: Calm Crisis Coordinator for Rapid Response

Emergency Telecommunicator Services; San Francisco (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Overtime compensation

Professional training

Job summary

Emergency Telecommunicator Services in Quebradillas seeks an 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. You will gather critical information, verify locations, and coordinate agencies according to procedures.

This role requires calm communication, accuracy, and the ability to multitask across radio and computer systems while following agency guidelines and training requirements. Overtime and night shifts may be required.

Qualifications

• High school diploma or equivalent required; some agencies seek prior emergency communications experience.
• Typing accuracy and calm, clear communication under pressure.
• Ability to follow agency procedures, testing scores, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls in the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident data into dispatch systems.
• Dispatch responders and coordinate radio operations.
• Monitor radio traffic and update responders as incidents change.
• Provide caller instructions within training limits.
• Maintain confidential records.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Quebradillas seeks an 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. You will gather critical information, verify locations, and coordinate agencies according to procedures.

This role requires calm communication, accuracy, and the ability to multitask across radio and computer systems while following agency guidelines and training requirements. Overtime and night shifts may be required.