911 Emergency Dispatcher — Calm, Fast, Life-Saving 24/7

Emergency Telecommunicator Services; Philadelphia (Philadelphia County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Overtime compensation

Shift differentials

Professional training

Job summary

Emergency Telecommunicator Services in Quebradillas, Puerto Rico is seeking 911 dispatcher candidates to connect callers with police, fire, and medical responders. You will gather essential information, confirm incident locations, and coordinate resources according to agency procedures.

This role requires calm communication, accurate typing, and the ability to manage multiple systems while handling shifting priorities.

Qualifications

• High school diploma or GED required or equivalent.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or current certifications.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Radio communication systems

Job description

Emergency Telecommunicator Services in Quebradillas, Puerto Rico is seeking 911 dispatcher candidates to connect callers with police, fire, and medical responders. You will gather essential information, confirm incident locations, and coordinate resources according to agency procedures.

This role requires calm communication, accurate typing, and the ability to manage multiple systems while handling shifting priorities.