911 Emergency Dispatcher — Calm, Quick-Response Expert

County Emergency Communications; Florida; Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Résumé du poste

County Emergency Communications seeks 911 Emergency Dispatchers to connect callers with responders. You will receive emergency and nonemergency calls, verify locations, relay information, and coordinate with police, fire, and EMS according to agency procedures.

The role requires calm communication, strong multitasking, and strict attention to confidentiality. Training and certifications may be required, with shift work and overtime common in this public-safety environment.

Qualifications

• A High school diploma or GED is commonly required.
• Useful skills include accurate typing and active listening.
• Good speech clarity and ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as situations change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Formation

High school diploma or GED

Description du poste

County Emergency Communications seeks 911 Emergency Dispatchers to connect callers with responders. You will receive emergency and nonemergency calls, verify locations, relay information, and coordinate with police, fire, and EMS according to agency procedures.

The role requires calm communication, strong multitasking, and strict attention to confidentiality. Training and certifications may be required, with shift work and overtime common in this public-safety environment.