911 Emergency Dispatcher: Calm, Critical Caller Support

County Emergency Communications; Hammond (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications seeks a 911 Emergency Dispatcher to connect callers with responders and coordinate police, fire, or medical resources. You will handle emergency and nonemergency calls, confirm locations, gather details, and relay information while using CAD and radio systems.

Strong typing, active listening, clear speech, and composure under pressure are essential. A high school diploma is required; some agencies require experience or certifications.

Qualifications

• High school diploma or equivalent required or commonly needed.
• Some agencies require prior emergency communications experience or current certifications.
• Typing, listening, clear speech, basic computer skills.
• Official announcements determine required testing scores, experience and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders and monitor radio traffic as incidents evolve.
• Provide caller instructions within training limits and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications seeks a 911 Emergency Dispatcher to connect callers with responders and coordinate police, fire, or medical resources. You will handle emergency and nonemergency calls, confirm locations, gather details, and relay information while using CAD and radio systems.

Strong typing, active listening, clear speech, and composure under pressure are essential. A high school diploma is required; some agencies require experience or certifications.