911 Emergency Dispatcher – Calm, Critical Communications Specialist

Emergency Telecommunicator Services; Fort McCoy (FL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You will receive emergency calls, gather essential information, and coordinate police, fire, or medical resources per agency procedures.

Role requires calm communication, attention to detail, and the ability to manage multiple systems while relaying accurate information as situations evolve.

Qualifications

• High school diploma or GED is commonly required.
• Strong typing and listening skills are essential.
• Ability to organize information and maintain calm under pressure.

Responsibilities

• Answer emergency and nonemergency calls in the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when needed.
• Monitor radio traffic and update responders as events change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Computer literacy

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You will receive emergency calls, gather essential information, and coordinate police, fire, or medical resources per agency procedures.

Role requires calm communication, attention to detail, and the ability to manage multiple systems while relaying accurate information as situations evolve.