911 Emergency Dispatcher: Calm, Critical Communications Pro

County Emergency Communications; Chico (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Shift differentials

Overtime pay

Job summary

County Emergency Communications in the United States is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS resources. In this role you will handle emergency and nonemergency calls, confirm locations, gather details, and coordinate responders per agency procedures.

Dispatchers must stay calm under pressure, manage multiple communication systems, and maintain accurate records while protecting sensitive information. Training and certification requirements vary by agency.

Qualifications

• Accurate typing, active listening and clear speech required.
• Basic computer skills and the ability to organize information under pressure.
• Testing scores and training deadlines vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident data into dispatch systems and coordinate responders.
• Monitor radio traffic and update responders as needed.
• Provide caller instructions within training limits and protect information.
• Maintain accurate records and confidentiality.
• Remain available for assigned shifts, including overtime.

Skills

Typing

Active listening

Clear speech

Computer literacy

Organizational skills

Education

High school diploma or GED

Job description

County Emergency Communications in the United States is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS resources. In this role you will handle emergency and nonemergency calls, confirm locations, gather details, and coordinate responders per agency procedures.

Dispatchers must stay calm under pressure, manage multiple communication systems, and maintain accurate records while protecting sensitive information. Training and certification requirements vary by agency.