Emergency 911 Dispatcher - Calm, Precise Call Center Role

County Emergency Communications; Cumming (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Job summary

County Emergency Communications is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will gather essential information, coordinate resources, and relay accurate details across multiple systems in a high-pressure environment.

Applicants should have a high school diploma or GED, strong typing, listening, and communication skills, and the ability to manage shifting schedules and overtime as required by public safety agencies.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants, while others require prior emergency communications experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Computer proficiency

Education

High school diploma

Job description

County Emergency Communications is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will gather essential information, coordinate resources, and relay accurate details across multiple systems in a high-pressure environment.

Applicants should have a high school diploma or GED, strong typing, listening, and communication skills, and the ability to manage shifting schedules and overtime as required by public safety agencies.