24/7 Emergency Dispatcher - Calm Calls, Rapid Responders

County Emergency Communications; Point Pleasant Beach (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials and overtime

Job summary

County Emergency Communications in the United States seeks qualified 911 Emergency Dispatchers to connect callers with police, fire, or EMS resources. The role requires calm, precise communication, attention to detail, and the ability to manage multiple systems while coordinating responders across agencies.

Responsibilities include handling emergency and nonemergency calls, confirming details, entering data into dispatch systems, and following agency procedures.

Qualifications

• High school diploma or equivalent is commonly required; some agencies recruit entry-level applicants.
• Certifications or testing scores may apply per agency announcements.
• Typing accuracy and listening skills are essential for success.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications in the United States seeks qualified 911 Emergency Dispatchers to connect callers with police, fire, or EMS resources. The role requires calm, precise communication, attention to detail, and the ability to manage multiple systems while coordinating responders across agencies.

Responsibilities include handling emergency and nonemergency calls, confirming details, entering data into dispatch systems, and following agency procedures.