911 Dispatcher: Calm, Coordinated Emergency Response

County Emergency Communications; Santa Fe Springs (CA); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

County Emergency Communications seeks 911 Emergency Dispatcher to connect callers with public safety personnel and coordinate police, fire, or medical resources. Responsibilities include handling emergency and nonemergency calls, confirming incident details, and relaying information to responders.

The role emphasizes calm communication, attention to detail, and multi-system coordination in a 24/7 operational environment, with shifts that may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent is commonly required.
• Entry-level applicants may be recruited by some agencies.
• Some agencies require previous emergency communications experience or certifications.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as incidents change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidentiality.

Connaissances

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Formation

High school diploma or equivalent

Description du poste

County Emergency Communications seeks 911 Emergency Dispatcher to connect callers with public safety personnel and coordinate police, fire, or medical resources. Responsibilities include handling emergency and nonemergency calls, confirming incident details, and relaying information to responders.

The role emphasizes calm communication, attention to detail, and multi-system coordination in a 24/7 operational environment, with shifts that may include nights, weekends, and overtime.