911 Emergency Dispatcher - Calm, Rapid Response & Benefits

County Emergency Communications; Morton Corners (NY); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You may handle emergency and non-emergency calls, confirm locations, and relay essential information using multiple systems.

Requirements include a high school diploma or equivalent and the ability to type accurately, listen actively, and stay organized under pressure. The role may involve overnight shifts and overtime based on agency needs.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Typing, listening, clear speech, and organizing information under pressure are useful skills.

Responsibilities

• Answer emergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as situations evolve.
• Provide caller instructions within training limits and protect confidential information.
• Maintain accurate records and confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or equivalent

Job description

County Emergency Communications seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You may handle emergency and non-emergency calls, confirm locations, and relay essential information using multiple systems.

Requirements include a high school diploma or equivalent and the ability to type accurately, listen actively, and stay organized under pressure. The role may involve overnight shifts and overtime based on agency needs.