911 Dispatcher: Calm, Precise Lifesaving Calls

Emergency Telecommunicator Services; Louisville (KY); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Shift differential

Overtime pay

Job summary

Emergency Telecommunicator Services in Quebradillas, PR seeks a 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. The role requires calm communication, accurate information gathering, and coordination across multiple systems.

The position may involve overnight shifts, weekends, holidays, rotating schedules, and overtime. A high school diploma or equivalent is commonly required, with testing, training, and certification determined by the hiring agency.

Qualifications

• High school diploma or equivalent commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Quebradillas, PR seeks a 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. The role requires calm communication, accurate information gathering, and coordination across multiple systems.

The position may involve overnight shifts, weekends, holidays, rotating schedules, and overtime. A high school diploma or equivalent is commonly required, with testing, training, and certification determined by the hiring agency.