911 Dispatcher: Calm, Precise Emergency Communications

Emergency Telecommunicator Services; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services is seeking dedicated 911 emergency dispatchers for opportunities in Quebradillas, PR. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating responders in a fast-paced environment.

The role requires calm communication, accurate information handling, and the ability to manage multiple systems while adhering to agency procedures and testing requirements. Overtime and varied shifts are common.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

Emergency Telecommunicator Services is seeking dedicated 911 emergency dispatchers for opportunities in Quebradillas, PR. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating responders in a fast-paced environment.

The role requires calm communication, accurate information handling, and the ability to manage multiple systems while adhering to agency procedures and testing requirements. Overtime and varied shifts are common.