911 Dispatcher: Calm, High-Impact Crisis Operator

Emergency Telecommunicator Services; Prescott (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Job summary

Emergency Telecommunicator Services seeks skilled 911 emergency dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, precise information gathering, and coordination across multiple public safety systems.

Responsibilities include handling emergency and nonemergency calls, verifying locations, prioritizing incidents, and documenting details for rapid response.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants, while others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services seeks skilled 911 emergency dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, precise information gathering, and coordination across multiple public safety systems.

Responsibilities include handling emergency and nonemergency calls, verifying locations, prioritizing incidents, and documenting details for rapid response.