911 Dispatcher: Calm, Critical Calls, Quick Responders

Emergency Telecommunicator Services; Cleveland (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services seeks skilled 911 dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, precise documentation, and coordination across multiple systems.

Responsibilities include confirming locations, prioritizing incidents, and relaying information per agency procedures. Candidates typically have a high school diploma and may need certifications or prior experience in emergency communications.

Qualifications

• High school diploma or GED required; some agencies want prior dispatcher experience or certifications.
• Typing speed and accuracy are essential; strong listening and typing skills help manage urgent information.
• Clear spoken communication is important for caller instructions and interagency coordination.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess priority using approved questions and agency procedures.
• Enter incident data into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training/certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalency

Emergency communications certifications

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services seeks skilled 911 dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, precise documentation, and coordination across multiple systems.

Responsibilities include confirming locations, prioritizing incidents, and relaying information per agency procedures. Candidates typically have a high school diploma and may need certifications or prior experience in emergency communications.