911 Emergency Dispatcher: Calm, Precise Crisis Coordination

Emergency Telecommunicator Services; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Overtime compensation

Job summary

Emergency Telecommunicator Services in Los Angeles seeks an 911 Emergency Dispatcher to connect callers with responders. You will receive emergency and nonemergency calls, verify locations, coordinate police, fire, or EMS, and enter data into CAD systems.

Requirements include a high school diploma and strong typing, listening, and clear speech under pressure. The role may involve overnight shifts and overtime, with benefits such as health coverage and retirement plans.

Qualifications

• Typing accuracy and attention to detail are essential.
• Active listening and clear communication are required.
• Ability to organize information quickly under pressure.
• Proficiency with basic computer tasks supports incident documentation.
• Experience with CAD systems is a plus.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Basic computer proficiency

Info organization

Education

High school diploma or equivalent

Tools

Computer-aided Dispatch (CAD) systems

Job description

Emergency Telecommunicator Services in Los Angeles seeks an 911 Emergency Dispatcher to connect callers with responders. You will receive emergency and nonemergency calls, verify locations, coordinate police, fire, or EMS, and enter data into CAD systems.

Requirements include a high school diploma and strong typing, listening, and clear speech under pressure. The role may involve overnight shifts and overtime, with benefits such as health coverage and retirement plans.