911 Emergency Dispatcher: Calm, Critical Call Coordination

911 Emergency Communications; Bowie (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Communications seeks an on-site dispatcher to connect callers with emergency services and coordinate responders. You will verify locations, document details, and manage multiple communication systems under pressure.

The role emphasizes calm, precise communication, rapid information relay, and adherence to agency procedures. Training and ongoing certification support are often provided to maintain readiness for 24/7 operations.

Qualifications

• High school diploma or equivalent commonly required.
• Future agencies may require basic testing or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved protocols and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer skills

Information organization

Education

High school diploma

Job description

911 Emergency Communications seeks an on-site dispatcher to connect callers with emergency services and coordinate responders. You will verify locations, document details, and manage multiple communication systems under pressure.

The role emphasizes calm, precise communication, rapid information relay, and adherence to agency procedures. Training and ongoing certification support are often provided to maintain readiness for 24/7 operations.