911 Dispatcher: Calm, Critical Emergency Response

Emergency Telecommunicator Services; Hammond (LA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services seeks qualified 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will handle emergency and nonemergency calls, verify locations, and relay verified information while managing multiple communication systems.

Dispatchers work in round-the-clock environments, may include overnight shifts, weekends, or overtime, and must follow agency procedures. Strong listening and typing skills are essential.

Qualifications

• High school diploma or GED required or equivalent.
• Some agencies recruit entry-level applicants.
• Certifications may be required depending on agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders as needed.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Job description

Emergency Telecommunicator Services seeks qualified 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will handle emergency and nonemergency calls, verify locations, and relay verified information while managing multiple communication systems.

Dispatchers work in round-the-clock environments, may include overnight shifts, weekends, or overtime, and must follow agency procedures. Strong listening and typing skills are essential.