911 Emergency Dispatcher — Calm, Critical Communications

Emergency Telecommunicator Services; Chicago (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Lawndale, IL, seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. Responsibilities include handling urgent and routine calls, verifying locations, and coordinating resources per agency procedures.

The role requires calm communication, accurate data entry, and the ability to manage multiple systems. Training and certifications apply; shifts may include nights and overtime, with agency-specific testing and timelines.

Qualifications

• High school diploma or equivalent required; may recruit at entry level.
• Accurate typing and active listening skills essential.
• Clear speech and ability to organize information under pressure.

Responsibilities

• Answer emergency and non-emergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using dispatcher protocols and agency procedures.
• Enter incident data into CAD systems and relay information to responders.
• Monitor radio traffic and update personnel as situations change.
• Provide caller instructions within training and certification boundaries.
• Maintain confidential records and protect sensitive information.

Skills

Typing

Active listening

Clear communication

Basic computer skills

Organizational skills

Education

High school diploma or GED

Tools

CAD (computer-aided dispatch)

Job description

Emergency Telecommunicator Services in Lawndale, IL, seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. Responsibilities include handling urgent and routine calls, verifying locations, and coordinating resources per agency procedures.

The role requires calm communication, accurate data entry, and the ability to manage multiple systems. Training and certifications apply; shifts may include nights and overtime, with agency-specific testing and timelines.