911 Emergency Dispatcher - Calm, Precise Call Center Expert

911 Emergency Communications; Kemp (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Other benefits

Job summary

911 Emergency Communications in Kemp, Texas, seeks skilled emergency dispatchers to connect callers with police, fire, or EMS and coordinate responders per agency procedures.

You will handle emergency and nonemergency calls, verify locations, and relay critical information while managing multiple systems. The role may involve overnight shifts and overtime depending on staffing and emergencies.

Qualifications

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants or require experience/certifications.
• Typing, listening, clear speech, basic computer proficiency, and organizing information under pressure are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures and approved questions.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Calm under pressure

Education

High school diploma or equivalent

Tools

CAD systems

Job description

911 Emergency Communications in Kemp, Texas, seeks skilled emergency dispatchers to connect callers with police, fire, or EMS and coordinate responders per agency procedures.

You will handle emergency and nonemergency calls, verify locations, and relay critical information while managing multiple systems. The role may involve overnight shifts and overtime depending on staffing and emergencies.