911 Emergency Dispatcher: Calm, High-Impact Response

Emergency Telecommunicator Services; Petersburg (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Petersburg, TX is seeking 911 Emergency Dispatchers to connect people in urgent need with public safety personnel. The role involves handling emergency and nonemergency calls, confirming incident details, and relaying information while coordinating responders and monitoring multiple systems.

Applicants should have a high school diploma or equivalent; strong typing, active listening, and clear communication are essential.

Qualifications

• A high school diploma or equivalent is commonly required.
• Good typing speed and accuracy are useful.
• Ability to organize information under pressure and communicate clearly.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing speed

Clear speech

Basic computer proficiency

Multitasking

Education

High school diploma

Job description

Emergency Telecommunicator Services in Petersburg, TX is seeking 911 Emergency Dispatchers to connect people in urgent need with public safety personnel. The role involves handling emergency and nonemergency calls, confirming incident details, and relaying information while coordinating responders and monitoring multiple systems.

Applicants should have a high school diploma or equivalent; strong typing, active listening, and clear communication are essential.