911 Emergency Dispatcher — Calm, Critical-Response Role

Emergency Telecommunicator Services; Everett (WA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services in Puerto Rico is seeking 911 emergency dispatchers to connect callers with public safety resources. Duties include handling emergency and nonemergency calls, confirming locations, and coordinating responders per agency procedures.

Dispatchers work within a 24/7 environment, may handle overnight shifts, weekends, and overtime. The role emphasizes calm communication, precise information gathering, and compliance with confidentiality and security standards.

Qualifications

• High school diploma or GED commonly required.
• Useful skills include accurate typing, active listening, clear speech and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Puerto Rico is seeking 911 emergency dispatchers to connect callers with public safety resources. Duties include handling emergency and nonemergency calls, confirming locations, and coordinating responders per agency procedures.

Dispatchers work within a 24/7 environment, may handle overnight shifts, weekends, and overtime. The role emphasizes calm communication, precise information gathering, and compliance with confidentiality and security standards.