911 Emergency Dispatcher — Calm Crisis Communications Pro

Emergency Telecommunicator Services; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers to connect callers with public safety responders in Puerto Rico. You will receive emergency and nonemergency calls, verify details, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, strong listening skills, and the ability to manage multiple systems while documenting information accurately. Some agencies require overtime and rotating shifts.

Qualifications

• High school diploma or equivalency commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma

Tools

CAD/dispatch systems

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers to connect callers with public safety responders in Puerto Rico. You will receive emergency and nonemergency calls, verify details, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, strong listening skills, and the ability to manage multiple systems while documenting information accurately. Some agencies require overtime and rotating shifts.