911 Emergency Dispatcher: Calm, Critical-Response Professional

911 Emergency Communications; Council Grove (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

911 Emergency Communications in Dwight, KS seeks skilled dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, gather details, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, active listening, and the ability to multitask across radio, phone, and computer-aided dispatch systems. Training and certifications may be required; shifts can include overnight, weekends, and overtime.

Qualifications

• A high school diploma or equivalent is commonly required.
• Accurate typing and data entry skills are essential.
• Strong communication and composure under pressure are needed.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Job description

911 Emergency Communications in Dwight, KS seeks skilled dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, gather details, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, active listening, and the ability to multitask across radio, phone, and computer-aided dispatch systems. Training and certifications may be required; shifts can include overnight, weekends, and overtime.