911 Dispatcher: Calm, Critical Incident Coordination

911 Emergency Communications; Davenport (OK); Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Professional training

Descripción de la vacante

911 Emergency Communications in Davenport, OK is seeking skilled dispatchers to connect callers with police, fire, or EMS resources. You will gather essential information, confirm incident locations, and coordinate response while managing multiple communication systems.

The role requires calm communication, careful attention, and the ability to multitask in a fast-paced environment. Training may be provided, with shifts that may include overnight, weekends, and overtime as needed.

Formación

• Typing speed and accuracy for public safety calls.
• Active listening to gather accurate incident details.
• Clear and concise spoken communication under pressure.
• Basic computer proficiency for CAD systems and information entry.
• Ability to organize information and multitask during high-stress incidents.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Conocimientos

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Educación

High school diploma or equivalent

Descripción del empleo

911 Emergency Communications in Davenport, OK is seeking skilled dispatchers to connect callers with police, fire, or EMS resources. You will gather essential information, confirm incident locations, and coordinate response while managing multiple communication systems.

The role requires calm communication, careful attention, and the ability to multitask in a fast-paced environment. Training may be provided, with shifts that may include overnight, weekends, and overtime as needed.