911 Emergency Dispatcher: Calm, Precise Crisis Coordination

911 Emergency Communications; Haysville (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Haysville, Kansas seeks dedicated emergency dispatchers to connect calls with responders, gather critical information, and coordinate police, fire, or EMS resources according to agency procedures. The role requires calm communication, quick decision-making, and precise data entry into computer-aided dispatch systems.

Depending on assignment, shifts may include nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or GED required.
• Typing speed and accuracy.
• Active listening and clear speech.
• Basic computer proficiency.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organization under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Haysville, Kansas seeks dedicated emergency dispatchers to connect calls with responders, gather critical information, and coordinate police, fire, or EMS resources according to agency procedures. The role requires calm communication, quick decision-making, and precise data entry into computer-aided dispatch systems.

Depending on assignment, shifts may include nights, weekends, holidays, and overtime.