911 Emergency Dispatcher — Calm, Critical Call Center Pro

County Emergency Communications; Hickory (KY); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Hickory, KY seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will gather essential details, confirm locations, and relay information while managing multiple systems.

Responsibilities include handling emergency and nonemergency calls, documenting data, and coordinating responders. The role may involve overnight or weekend work, with potential overtime per agency needs.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma or GED

Job description

County Emergency Communications in Hickory, KY seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will gather essential details, confirm locations, and relay information while managing multiple systems.

Responsibilities include handling emergency and nonemergency calls, documenting data, and coordinating responders. The role may involve overnight or weekend work, with potential overtime per agency needs.