911 Emergency Dispatcher – Calm, Coordinated Response

County Emergency Communications; Saint Charles (KY); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

County Emergency Communications in Saint Charles, KY is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS, gather information, and coordinate responders according to agency procedures.

The role requires calm communication, accuracy, and the ability to manage multiple systems; responsibilities include handling calls, confirming locations, documenting details, and maintaining confidential records.

Qualifications

• High school diploma or GED required. Some agencies may seek prior emergency communications experience or current certifications.
• Typing speed with accuracy and ability to listen actively under pressure.
• Ability to stay calm and communicate clearly during high-stress situations.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Connaissances

Active listening

Accurate typing

Clear speech

Information organization

Calm under pressure

Formation

High school diploma or GED

Outils

Computer-aided dispatch systems

Description du poste

County Emergency Communications in Saint Charles, KY is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS, gather information, and coordinate responders according to agency procedures.

The role requires calm communication, accuracy, and the ability to manage multiple systems; responsibilities include handling calls, confirming locations, documenting details, and maintaining confidential records.