911 Emergency Dispatcher — Calm, Critical-Response Coordinator

County Emergency Communications; Chaplin (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

County Emergency Communications in Chaplin, KY seeks an experienced 911 Dispatcher to connect callers with responders and coordinate emergency resources. The role involves handling emergency and nonemergency calls, confirming locations, and entering details into dispatch systems to guide police, fire, and medical responders.

Applicants should have a high school diploma, strong typing and listening skills, and the ability to work under pressure in a 24/7 environment.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants, others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Computer literacy

Organizational skills

Education

High school diploma or equivalent

Job description

County Emergency Communications in Chaplin, KY seeks an experienced 911 Dispatcher to connect callers with responders and coordinate emergency resources. The role involves handling emergency and nonemergency calls, confirming locations, and entering details into dispatch systems to guide police, fire, and medical responders.

Applicants should have a high school diploma, strong typing and listening skills, and the ability to work under pressure in a 24/7 environment.