911 Emergency Dispatcher — Calm, Critical-Info Pro

County Emergency Communications; Maximo (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Maximo, OH, is seeking 911 Emergency Dispatchers to connect callers with responders and manage urgent information flows. You will confirm locations, document evolving incidents, and coordinate police, fire, or medical resources per agency procedures.

Role requires calm communication, keen attention to detail, and the ability to handle multiple systems. A high school diploma and relevant testing or certifications are commonly required.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level; others require experience or certifications.
• Typing, listening, clear speech, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders as assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma

Equivalency credential

Emergency communication certifications

Tools

CAD systems

Radio equipment

Job description

County Emergency Communications in Maximo, OH, is seeking 911 Emergency Dispatchers to connect callers with responders and manage urgent information flows. You will confirm locations, document evolving incidents, and coordinate police, fire, or medical resources per agency procedures.

Role requires calm communication, keen attention to detail, and the ability to handle multiple systems. A high school diploma and relevant testing or certifications are commonly required.